Last updated: September 14, 2018

Important Natural Disaster Information

All of us at Pacific Union Financial are thinking of our customers and their families, friends, and neighbors affected by the recent natural disasters.

Pacific Union wants to help with any information and services you need before, during and after a natural disaster. Be sure to follow the instructions of your local government and evacuate if directed to do so.

Once you are safe, here are answers to some common questions you may have in the aftermath of a natural disaster.

What if, after a natural disaster, I need monthly mortgage payment assistance due to the uncontrollable circumstances?

Pacific Union may be able to offer a temporary forbearance of your monthly mortgage payment. If applicable, any arrangement will be for 90 days or less and will not negatively impact your credit score, nor will late charges accrue. To receive more information and find out if you qualify for mortgage payment assistance call 877-516-7998. FEMA must declare that your home or place of employment is located within a declared disaster area to receive assistance.

My home was going to foreclosure before the natural disaster. What happens now?

Pacific Union is suspending any foreclosure action during the 90-day moratorium period for any loan where the property is in a FEMA designated disaster area. Additionally, no new foreclosure referrals will take place for any loan where the property is located in a FEMA designated disaster area.

I filed an insurance claim, what’s next?

If you have filed an insurance claim with your insurance company, contact Pacific Union’s insurance department to assist with endorsing claim fund checks and to receive help through the claims process.

Insurance claim checks are made out to both the borrower and the lender. You may need Pacific Union to endorse the claim check to cash or deposit it.

The Pacific Union toll-free number dedicated to insurance claims is 855-862-4211 or you can email The insurance claims service is open Monday – Friday, 8:30 AM – 6:00 PM Eastern.

What if I don’t have flood insurance?

If you have suffered flood damage, but do not have flood insurance, contact the Federal Emergency Management Agency (FEMA). Call 800-621-3362 or visit more information.

There has been significant damage to my home and I need to speak with a Pacific Union customer service representative. How do I reach Pacific Union?

If your place of work or home has been damaged by wind or flood waters, you should contact Pacific Union Customer Service as soon as possible.

Customer Service Contact Information:


Customer Service Hours:

Monday – Friday, 8:00 AM – 5:30 PM Central Time