Q: I sent my payment to my previous servicer. Will my payment be forwarded?
A: Yes, your previous servicer will automatically forward us any payments they receive within 60 days after your loan has been transferred. We will apply the payment to your account without a late fee. After 60 days, this service may no longer be provided and any payment sent to your prior servicer may be returned to you.
If you have questions about where to send your payments, contact us directly at 877-516-7998, Monday-Thursday 8:00am to 6:30pm and Friday 8:00am to 5:30pm CST.
Q: I just received a notice that my loan transferred, but I sent my most recent payment to Pacific Union. Will my payment be forwarded?
A: Yes. If your payment is received the business day before the effective date of transfer, Pacific Union will apply your mortgage payment.
If the payment is received after the effective date of transfer, your payment will be forwarded to the New Servicer.
Q: I was set up on automatic payments with my previous servicer. Will that plan continue?
A: No, your automatic payments with the prior servicer will be discontinued on the date that your loan transfers. If you wish to enroll in the automatic payment service with Pacific Union, please visit the ‘My Account‘ section of our website, log in to your account and select the ‘Payments’, then ‘Auto Draft Payments’ option to enroll.
Q: Will I be charged any late fees for delays during the transfer period?
A: No. All payments received by your previous servicer during the 60 days following the date of transfer will be forwarded to Pacific Union and applied to your account. During the transfer period, you will not be charged a late fee, nor will you be reported to the national credit bureaus as past due.
Q: I have my tax and insurance payments issued through an escrow account. Will this continue after the transfer?
A: Yes. If you currently have an escrow account for the payment of your taxes and/or insurance premiums, Pacific Union will continue collecting these funds and making the payments on your behalf.
Q: Do I need to contact my insurance company about the transfer?
A: Your insurance company will be notified of your new servicer as a routine part of this transfer. However, we encourage you to confirm with your insurance carrier that the Insurance Mortgagee Clause has been updated.