Last updated: January 9, 2018

Year End Statements FAQs

Year End Statements

Q: Can I obtain a copy of my Year-End Statement online?
A:Yes! You may log into your online account and view or print a copy of your Year-End Statement any time after January 25, 2018.

After logging into your online mortgage account, select “Statements and Document” click on “View Statements”. From there, you will be able to view a copy of your Year-End Statement.

Please be advised that our customer service representatives will be unable to provide copies of your Year-End Statement until after February 8, 2018.

Q: Can I obtain the amount of interest reported to the IRS prior to my statement being available after January 25, 2018?

A: You can obtain the amount of interest reported to the IRS for 2017 online before you receive the paper form by logging into your online account and clicking on the Tax and Interest link. The amount of interest reported to the IRS for 2017 will be referenced in the Previous Year Interest Paid field.

Q: How do I submit an inquiry in regards to the information contained on my Year-End Statement?

A:  If upon receiving and reviewing your Year-End Statement, you have a question in regards to any information on the statement and/or you believe that the information provided on the statement is incorrect, please send an e-mail to 1098inquiries@loanpacific.com.

In order to expedite this process, please ensure that you include your loan number, the reason for your inquiry and the required information (if available) to make the necessary corrections to your statement.

Upon receipt of your e-mail, please allow five (5) business days for us to research and respond to your inquiry. In the event that corrections need to be made to your statement, it will be mailed to you within fourteen (14) business days of your initial request.

Q: Why did I not receive an IRS Form 1098 Year-End Statement?

A: There could be several reasons as to why you may have not received a Year-End Statement.

You may be exempt from receiving a 1098 – Mortgage Interest Statement. Typical reasons that you would be exempt are as follows:

  • If mortgage interest was NOT paid, or points were NOT reportable, or Mortgage Insurance (MI) was NOT collected in the calendar year (2017).
  • If no payments were collected between the date your loan was acquired and the end of the calendar year (12/31/2017).

Your mailing address may be incorrect. You may log into your online account and verify your mailing address by clicking on the My Profile Tab and select My Contact Info.

  • If you verified your mailing address is incorrect and you did not receive your 1098 – Mortgage Interest Statement, you can access your statement online and print a copy or please send an e-mail to 1098inquiries@loanpacific.com with your new mailing address so that we may resend you a copy of your Year-End Statement.

In order to expedite this process, please ensure that you include your loan number, the reason for your inquiry and if you believe your address is incorrect, include the correct address information to make the necessary corrections.

Upon receipt of your e-mail, please allow five (5) business days for us to research and respond to your inquiry. In the event that corrections need to be made to your statement, it will be mailed to you within fourteen (14) business days of your initial request.

Q: Why does the interest line on my IRS Form 1098 “Mortgage Interest Statement” not show all of the interest I paid for the calendar year (2017)?

A:  If your loan was serviced by another company during the calendar year (2017), you may also receive an IRS Form 1098 Mortgage Interest Statement from them. You will need to contact your previous loan servicer to determine when you will receive their IRS Form 1098 Mortgage Interest Statement.

Also, if you made payments on your account beyond January 1, 2017, the interest for these payments are not reportable to the IRS for the current reporting period and will be reported for the next reporting period (2017).

Q: Where can I view a breakdown of all interest paid for the calendar year (2017)?

A: To view your payment history, log into your online Account and select My Loan, and click on  the “Loan Activity” link.

Q: If I am not registered online, how can I register?

A: After accessing our website at http://www.pacificunionfinancial.com/My-Account

Click “Login” under the “Manage your account”. Select the “Register” link under the “Are you a New User” and complete the registration form.